Privacy Policy

Last updated: 29 September 2026

ORRIQUO is a UK-based digital studio providing websites, apps, AI automation, branding, content, SEO, hosting and ongoing digital support. This Privacy Policy explains how ORRIQUO collects, uses and protects personal information when you visit orriquo.com, contact us, create an account, buy a service or product, or work with us on a project.

1. Who we are

For the purposes of UK data protection law, ORRIQUO is responsible for the personal information described in this policy.

Contact: [email protected]
Website: https://orriquo.com/
Location: United Kingdom

2. Personal information we may collect

Depending on how you use ORRIQUO, we may collect:

• Contact details such as your name, email address, telephone number and business details.
• Account information if you register for an ORRIQUO account.
• Project information such as briefs, brand assets, website content, files, feedback and information you provide so we can deliver work for you.
• Order and billing information such as services purchased, invoices, payment status and transaction references. Full card details are normally handled by the payment provider rather than stored by ORRIQUO.
• Communications including emails, contact-form submissions, support requests and project conversations.
• Technical information such as IP address, browser type, device information, login/security data and basic website usage information.
• Marketing preferences where you choose to receive updates from us.

3. How we use your information

• respond to enquiries and prepare quotes or proposals;
• provide websites, apps, AI automation, creative, SEO, hosting and support services;
• manage accounts, subscriptions, orders, invoices and payments;
• communicate about projects, support and service changes;
• maintain website security, prevent abuse and troubleshoot technical issues;
• improve our website, services and customer experience;
• meet legal, tax, accounting and regulatory obligations;
• send marketing communications where permitted and where you have not opted out.

4. Our lawful bases

• Contract – where processing is necessary to provide a service you have requested or to take steps before entering into a contract.
• Legitimate interests – for example, running and improving our business, keeping systems secure, preventing fraud and communicating with existing customers, where those interests are not overridden by your rights.
• Legal obligation – where we must keep or use information to comply with the law.
• Consent – where we specifically ask for permission, for example for certain marketing or non-essential cookies where required.

5. Who we may share information with

We do not sell personal information. We may share information only where reasonably necessary with:

• hosting, website, cloud storage and infrastructure providers;
• payment, invoicing and accounting providers;
• email, communications and customer-support providers;
• analytics, security and performance providers;
• specialist contractors or service providers working on your project where appropriate;
• professional advisers such as accountants, insurers or legal advisers;
• regulators, courts, law enforcement or other authorities where required by law.

Where a third party processes information for us, we expect appropriate confidentiality, security and data-protection safeguards.

6. International transfers

Some technology providers used by ORRIQUO may process information outside the United Kingdom. Where this happens, we use providers and transfer arrangements intended to provide appropriate protection under UK data protection law, such as adequacy regulations or recognised contractual safeguards where required.

7. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, security and dispute-resolution requirements. As a general guide:

• enquiry and prospect records may be kept for up to 24 months after the last meaningful contact;
• client and project records may be kept for the duration of the relationship and a reasonable archive period afterwards;
• financial and transaction records may be kept for up to 6 years where required for accounting, tax or legal purposes;
• account information may be retained while the account is active and for a reasonable period after closure;
• marketing records are retained until you unsubscribe or we determine they are no longer required.

8. Your data protection rights

• ask for a copy of personal information we hold about you;
• correct inaccurate or incomplete information;
• ask us to erase information in certain circumstances;
• ask us to restrict how information is used;
• object to certain processing, including direct marketing;
• receive certain information in a portable format;
• withdraw consent where we rely on consent.

To exercise a right, email [email protected]. We may need to verify your identity before acting on a request.

9. Marketing

You can opt out of marketing emails at any time by using an unsubscribe option in the message or by contacting us. Service messages relating to an active project, account, payment or security matter are not marketing communications.

10. Cookies and similar technologies

ORRIQUO uses cookies and similar technologies for functions such as security, login sessions, preferences and website operation. Non-essential analytics or marketing cookies, if used, should only be enabled in accordance with applicable consent requirements. Please see our Cookie Policy for more information.

11. Accounts, ecommerce and payments

If you create an account or purchase a service through the website, WordPress/WooCommerce and connected payment or service providers may process information needed to manage your account, order and payment. ORRIQUO generally does not need to store your full payment-card number.

12. AI and automation services

Where a project uses AI or automation, information may be sent to selected technology providers where necessary to perform the agreed service. We aim to minimise the information shared and avoid using sensitive or unnecessary personal data unless this has been specifically agreed and appropriate safeguards are in place.

13. Security

We use reasonable technical and organisational measures to protect personal information. No internet-based system can be guaranteed completely secure, so please avoid sending unnecessary sensitive information through ordinary contact forms or email.

14. Children

ORRIQUO’s general website and commercial services are not directed at children. If a specific ORRIQUO product is designed for organisations working with children, separate contractual, privacy and safeguarding arrangements may apply to that product.

15. Complaints

Please contact us first at [email protected] so we can try to resolve your concern. You also have the right to complain to the UK Information Commissioner’s Office (ICO) if you are unhappy with how your personal information has been handled.

16. Changes to this policy

We may update this Privacy Policy when our services, technology or legal obligations change. The latest version will always be published on this page with the updated date.